In the latest instalment of our new employee Q&A, project and services manager Paul Collins is in the hot seat. Discover his favourite shredder, what word his colleagues would use to describe him, and his favourite element of the role.
Name: Paul Collins
Job title: Project and services manager
Summarise your role in one paragraph
The main element of my role is to provide technical services and support to both new and existing customers.
What’s your favourite part of the job?
I enjoy having the ability to resolve operational challenges which can sometimes arise, as a result of which we are able to endure uninterrupted production at clients’ sites.
Which one word would your colleagues use to describe you?
Heroic! Or maybe ‘delusional’?
What does it take to be a great shredder partner?
Quite simply, to have an excellent understanding of the various materials our shredding systems can tackle, along with the process knowledge required to run plants and machinery efficiently.
If one of your shredders could win an award, which would be most worthy?
The RS100. This machine is a great example of our four-shaft shredding technology – high torque, particle precision, excellent throughputs…what more could anyone want?
The phone rings and it’s your dream client… who would it be?
A difficult question. Essentially, any client willing to work with us on a project – I couldn’t possibly pick one type!
Describe your most satisfying shredder sale/installation to date
I helped on a project where we installed an RS100 at a confidential destruction site. The shredder was integrated into a completely new plant, which meant working closely with various contracting teams to ensure a seamless installation and commissioning process. The plant has run without missing a beat since – that makes me very proud!
UNTHA has received particular praise for its customer support services in recent months – why are these so important for clients in the modern waste and recycling industry?
Valuable support is always very high on the list of priorities for both potential and existing customers. Here at UNTHA we recognise this, and want our clients to understand that we will be working with them long after the sale has taken place. We’re always there to provide quality service and support – if the customer succeeds, so does UNTHA!
What are your hopes for UNTHA in the coming year?
To roll out more service agreements to ensure our customers’ investments are optimally protected, and that our machines are running as efficiently – and for as long – as possible.
What is the biggest challenge facing the industry over the next 12 months?
The uncertainty of our split from the EU has to be our biggest challenge. But it’s one that we’re ready to face head on!