In this month’s regular Q&A, we put Dean Lewis under the spotlight and find out what he loves about his new job and how he chooses to relax when he isn’t working….
Name: Dean Lewis
Job title: Customer Service Manager
- What does your role entail?
I’m the first point of after sales contact once the purchase of a shredder is complete. I speak to and visit all of our customers – assessing their needs and expectations in the first instance. I then offer them a variety of service and maintenance packages to help maximise their return from the machinery.
- How long have you been with the company?
Just over 4 months so not long at all, but I think I’ve settled in quickly!
- What’s the best thing about your job?
Getting in front of our customers and speaking with them face-to face, rather than merely being a voice over the telephone. In the world of modern communication, face-to-face contact seems to be becoming more rare, but it plays a crucial part in relationship building.
I also love seeing the variety of applications that our world-renowned shredders can achieve.
- For you, which is UNTHA’s stand-out shredder?
The XR, because of it’s total versatility and capability to handle anything you throw at it!
- Which is your favourite UNTHA project?
Being so new to UNTHA, I don’t feel I’m in a position to answer this question, but I look forward to many exciting UNTHA projects yet to come!
- What’s been your biggest work achievement, since joining UNTHA?
Seeing the overall satisfaction that customers express when I’ve helped them boost the productivity of their machines through a planned maintenance regime or a cutter change programme, for instance.
- Describe UNTHA in three words:
Adaptable, accommodating and approachable.
And finally some more light-hearted questions:
- What’s your favourite food?
Anything Mexican – but particularly fajitas!
- How do you relax on a weekend?
By watching my beloved Tranmere Rovers and also playing golf.
- If you were stranded on a desert island, what is the one thing you couldn’t live without?
Has to be my girlfriend.