It’s not just UNTHA’s shredders that continually progress to achieve new feats of engineering. Our staff are constantly developing too! And this all translates into even greater customer service levels for our growing client base.
Two recent changes within the team can be found at the heart of our HQ operations.
Following a period of intense study, our HR and business administrator Caroline Brown has been promoted to the position of HR manager. Now a qualified and associate member of the Chartered Institute of Professional Development (CIPD), she will be responsible for the development of slicker, more comprehensive and efficient people management strategies as UNTHA UK continues to grow.
From the smarter alignment of roles and responsibilities to the refinement of company policies, Caroline will ensure everything is configured to suit the evolving needs of the organisation. Explaining why this is important, she said: “As renowned as we are for our shredding technology, another key UNTHA UK strength is our people. It is therefore crucial that everything from our workforce training schemes, to our HR process and procedures, mirror and support our culture. The better equipped we are to each carry out our jobs, the greater the level of service we can provide to clients.”
Already a highly qualified team member, Caroline’s certificate in HR management now sits alongside her existing law degree.
Long-standing colleague Sharon Annat also has a new role, having assumed responsibility as UNTHA’s process manager. Since the spring of 2016 she has been meticulously unpicking and refining every process that takes place within the company, before streamlining it with the help of a new all-encompassing ERP system – Microsoft Dynamics 365.
Very much a long-term project, the phased implementation of this very powerful tool will improve the accuracy and productivity of every single task that an UNTHA UK employee undertakes. The result will be a series of more robust, efficient and joined-up systems that translate into a clearer picture of every client project.
Elaborating on her work in recent months, Sharon explained: “An incredible amount of work has been going on behind the scenes at UNTHA UK, from carefully researching and inducting the development team for our new system, to analysing every element of our company’s activity and identifying the ‘holes’ or ‘drainage’ within our resources.
“But this effort has really been worthwhile. Everyone is now working with one single rich data hub, at the heart of the business and as Dynamics progresses it will integrate everything from our sales opportunities and pipelines, to our marketing, customer support services and back-office functions. We’re implementing best practice automation processes for any tasks that don’t need to be conducted manually, which means every member of the team has more time to deliver personable, value-adding services to our customers.
“Because our different departments can now work in perfect alignment, we can uphold the highest levels of quality control from the very start of a project, and throughout the customer’s entire lifecycle with our business.”
Commenting on the development of these two team members, UNTHA UK’s managing director Marcus Brew said: “We have always been regarded an entrepreneurial company, largely because of the level of innovation within our team. But that forward-thinking mindset is now complemented by a much more structured approach to business – with quality-driven processes in place to benefit clients and colleagues alike.
“This structure doesn’t just make us more efficient and safeguard standards as we continue to grow. It means we’re more adaptable and agile too. We’re naturally better equipped to tackle increasingly complex and high value projects, alongside the smaller, ad hoc shredder installations that we are appointed to deliver.”