In the latest instalment of our new employee Q&A, we find out more about UNTHA’s most recent recruit – service manager Rob Carnell. He describes his role at UNTHA UK, and, despite only a few weeks under the belt, shares which shredder has already impressed him as award-worthy…
Name: Rob Carnell
Job title: Service manager
Summarise your role in one paragraph
As service manager, a key element of my role is customer engagement. However, the position does require a varying range of skills, including problem solving, the ability to prioritise the engineering resource of the company and controlling any underlying issues before they escalate into problems.
Although my journey here has really only just started, I’m loving the chance to use both my technical and client-facing experience in such a varied role.
What’s your favourite part of the job?
I’ve always been a very customer-centric person, so I enjoy getting out and about to meet people, and liaising with them on a face-to-face basis.
Which one word would your colleagues use to describe you?
New!
What does it take to be a great shredder partner?
Absolutely, this is engagement between the two parties. We need our clients to be upfront and honest about exactly what it is they are looking for – and the materials they will be shredding – to allow a partnership to flourish and grow.
If one of your shredders could win an award, which would be most worthy?
Without a doubt it’s the XR mobil-e – for the sheer size of it alone!
The phone rings and it’s your dream client… who would it be?
Anybody with a serious need for a shredder, who we can help. Although I wouldn’t say no to showing The Big Bang Theory’s Kaley Cuoco around!
Describe your most satisfying shredder sale/installation to date (machine & application)
I unfortunately aren’t yet at the stage to share any success stories, but I’m looking forward to my first experience of this! My colleagues certainly have some impressive projects under their belts – on some particularly complex applications too – so I look forward to seeing first-hand what the technology is capable of.
UNTHA has received particular praise for its customer support services in recent months – why are these so important for clients in the modern waste and recycling industry?
When we sell to clients, they aren’t just buying a shredder from us – they are investing in a service too. Our support and backup therefore needs to be second to none – and that’s how we keep customers loyal.
What are your hopes for UNTHA in the coming year?
I would like to see the company’s growth in the UK market continue and hope to see an increase in the number of engineering staff on our team – essentially, continued success!
What is the biggest challenge facing the industry over the next 12 months?
Brexit, and the changing legislation within our industry. It will be interesting to see what happens in relation to the EU and how the UK’s environmental processes differ moving forwards. It’s not going to be a straightforward year.
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