In this most recent employee Q&A, we learn about service engineer Rob Sharp’s role at UNTHA UK, how his colleagues would describe him and who would be his dream client…
Name: Rob Sharp
Job title: Service engineer
Summarise your role in one paragraph
As service engineer, my role is to continually provide excellent customer support, in line with the high standards set by the company. Whether attending installations, preventative maintenance work or carrying out repairs, I build strong relationships with our clients – both long-standing and new – and reinforce our company motto, which highlights us as the reliable brand.
What’s your favourite part of the job?
I really enjoy dealing with our customers, and relish the opportunity to solve any problems that may arise – continually providing great solutions for them as their relationship with us develops.
Which one word would your colleagues use to describe you?
Adaptable.
What does it take to be a great shredder partner?
Here at UNTHA, we understand our clients and their individual requirements. We make it our job to offer the answers to potential issues that they may have not even considered, which in turn allows us to deliver outstanding support, and – more importantly to them – a return on their investment.
If one of your shredders could win an award, which would be most worthy?
Personally, I have a bit of a soft spot for the RS150. It’s the biggest four-shaft shredder in our range – and it’s an absolute beast, with amazing throughput!
The phone rings and it’s your dream client… who would it be?
Jeremy Clarkson, Richard Hammond and James May – who knows what old bangers we could dispatch through an RS150!
Describe your most satisfying shredder sale/installation to date (machine & application)
I was recently involved in the installation of an RS100 – with pusher, outfeed conveyor and over-band ferrous separator – at a metals recycling centre based in Newmarket. I enjoyed the whole experience – the customer in question was a pleasure to do business with.
UNTHA has received particular praise for its customer support services in recent months – why are these so important for clients in the modern waste and recycling industry?
Our valued clients remain our priority – delivering a high level of service is our minimum standard, which we always aim to surpass. We know that machine downtime can cause a major problem – “time is money” – and therefore we act in a prompt and efficient manner to exceed our customers’ expectations and turn new relationships into longstanding ones.
What are your hopes for UNTHA in the coming year?
I would like to see the company continue to go from strength to strength – adding many new customers to our remit and delivering an array of turnkey projects.
What is the biggest challenge facing the industry over the next 12 months?
Easily, the changing legislation within both the recycling industry and the foreign export markets, making UK-based processing plants more crucial than ever.
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